Satellite Systems Integration

Trio Telekom offers a comprehensive set of high-quality installation, maintenance, repair and training services to ensure a high level of quality and professionalism at the remote end of satellite-based networks. Service is provided by a network of field technicians across the Euro-Asia and in selected international centres, as well as by technicians based at our Istanbul corporate headquarters. Each has passed VSAT certification-training courses and has been individually interviewed and background-checked prior to becoming a certified Trio Telekom technician.

Installation

A Trio Telekom Program manager oversees installation of remote network sites and takes full responsibility for implementation, administration and performance. Trio Telekom furnishes all necessary labour, equipment and materials, and demonstrates successful operation to the customer's on-site representative before completing work.
 
Troubleshooting

We pride ourselves on our reputation for quick response to operational systems. Depending on prior agreement, Trio Telekom can provide services that guarantee 30 minute maximum for initial response time. Trio Telekom realizes that when our customers have issues, there are high levels of frustration when time passes without the ability for initial contact. There are several options in which quick restore can be delivered.

Maintenance

Trio Telekom's network of technicians provides on-site maintenance and repair of network nodes. Maintenance is available in the following form:

• Full-Service Package provides customers with complete coverage for a fixed monthly fee per location. Trio Telekom assumes all responsibility for the network, including stocking a spares pool and restoring downlink systems to working order.

Training

The success of a network depends on how well users at the remote ends use the system. Trio Telekom provides training and documentation services for local site coordinators in two forms:

• Basic Training : At the time of installation, the on-site technician provides an overview of the system and explains the IRD and its function keys. Trio Telekom also provides a reference guide that graphically displays the specific system and configuration of the network, including basic troubleshooting instructions and the contact numbers for the Trio Telekom Help Desk

• Enhanced Training : Trio Telekom recommends that customers add enhanced training on all aspects of the technologies installed at the remote sites, and can provide training program content, scheduling and on-air talent for a live interactive tutorial.